Bavolek, S., 2008. Effective communication: Helping parents find their voice. https://docs.google.com/presentation/d/1NL85dpHWbjd52Lws4nBTftvpdEdQnmnT/edit#slide= id.p54.
Click https://docs.google.com/presentation/d/1NL85dpHWbjd52Lws4nBTftvpdEdQnmnT/edit#slide=id.p54 link to open resource.